Frequently Asked Questions
Everything you need to know about bringing Material into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for arrival and professional assembly.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also monitor your status through the 'Order History' section of your Material account.
Do you offer fabric and material swatches?
Yes, we provide complimentary swatches for our upholstery and wood finishes to help you make the perfect choice for your space. You can request these directly on the product pages.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
Are your products covered by a warranty?
Material provides a one-year limited warranty on all furniture against manufacturing defects. This ensures your home investment is protected under normal residential use.